John is awesome! He and his team are very personable, understanding, and professional. Every question I had was answered patiently and quickly.
I was involved in an accident where I was injured and sent to many months of therapy. Even though we had to wait a couple months til the therapy over, I was never abandoned or felt abandoned because he was checking in every step of the way to make sure things were going ok- either with a quick phone call or email.
Also, John kept me informed in every step of the decision making. I knew what was happening at every point. Even if there were things I didn’t understand he would patiently and politely explain them to me. If I didn’t know how to proceed, he would give me a couple options and explain those as well.
I also have to note that John has a team of great individuals that took care of the paperwork and other tasks efficiently.
I am eternally grateful for John Roussas. He did a wonderful job on my case. He saved me a lot of stress in the way that he handle my case. I really can’t thank him enough.